Melody addresses the “difficult customer” rumor: “I don’t remember that happening—please don’t smear me intentionally.”

On February 2, entertainer Melody Yin (Melody / Yin Yue), whose legal name is Liu Gongxian, posted a public statement addressing online rumors that label her a “difficult customer” or even a “service killer.”

In her post, she said she was shocked by the reports. While she does not usually follow such discussions, she looked into the claims that morning. She explained that she does not recall any of the alleged incidents and therefore cannot respond to each accusation one by one. At the same time, she acknowledged that people may have different perspectives and feelings, adding that if any of her behavior ever made someone uncomfortable, she would accept that feedback with humility and reflect on it seriously. She also urged the public not to engage in online harassment or deliberate smear campaigns, emphasizing her awareness of public responsibility and saying she spoke up to avoid wasting the time and energy of the public and the media.

As the controversy spread, multiple anonymous posts circulated online, reportedly from people in the service sector. These accounts claimed that she reacted harshly after a restaurant staff member served the wrong dish, that she stayed in a department store near closing time and left merchandise in disarray, and that an applicant for her fashion brand was asked to do cleaning tasks despite not being hired—among other allegations. The claims triggered heated debate, though they remain unverified in the public domain.

Some commenters argued the stories suggest poor attitude or disrespect toward workers, while others questioned the credibility of the posts and suggested they could be misunderstandings or coordinated attacks. Others pointed to her warm, approachable image on Re Chao Dian, where she co-hosted with Shen Yu-lin, and felt the rumors did not match what they had seen. A portion of netizens further speculated—without evidence—that the backlash might be connected to previous personal legal disputes or targeted harassment by anti-fans.

For now, Melody’s response centers on not remembering the alleged incidents, being willing to reflect if anyone was genuinely hurt, and calling for an end to online abuse and malicious defamation.